For all orders 25% advance is required. Call Us: 0321-8499287
Get your customized furniture "Quote"
25% advance is required before we start processing your order.
DO YOU SHIP TO MY CITY AND LOCATION?
We currently deliver only in Lahore. We are coming to other cities very soon and will keep you posted!
WHAT IS THE ESTIMATED DELIVERY TIME?
Products are typically dispatched in 15-20 working days of advance payment.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
ARE THERE ANY SHIPPING CHARGES OR ANY ADDITIONAL HIDDEN CHARGES?
Shipments are usually free of charge but additional charges of 500 Pakistani Rupees would be applied on orders of lesser value than 5000 Pakistani Rupees.
HOW DO I TRACK MY ORDER?
We try our best to deliver your product before you can even think ‘Where is it now?’ 🙂 i.e. within 10 working days of your order In any such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 15 working days after order confirmation do give us a call at our customer care number or email us at email@example.com. Alternately you can click here to check online order status.
WHAT SHOULD I CHECK WHEN THE PRODUCT IS DELIVERED TO ME?
Please check for all the following items when the product is delivered to you:
Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
WHAT IF I HAVE RECEIVED A DAMAGED PRODUCT?
We work with sellers who have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at firstname.lastname@example.org.
Our team will assess the damage and revert within 2-3 working days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
WHAT IF I DO NOT LIKE THE PRODUCT OR CANNOT TAKE DELIVERY OF MY ORDER? CAN I CANCEL THE ORDER?
We, at Tarkhan.pk, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
In the rare case when you absolutely don’t like the product or don’t have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery.
FOR ALL PRODUCTS: Once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any cancellation or change. We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.